Operational Plan for COVID-19: Our Stay Safe Guidelines

As we look forward to welcoming you back to Frog Meadow, we want to share with you our protocols that are intended to support a cleaner and healthier environment for our guests, employees, and community.  It is our priority to make sure your well-being is safeguarded.

We are following guidelines from the American Hotel & Lodging Association’s “Safe Stay” initiative to ensure both lodging guests and employees are confident in the cleanliness and safety of our B&B. These guidelines additionally utilize recommendations of the CDC and Vermont Department of Health.

The following best practices have been implemented:

• Enhanced cleaning standards throughout the B&B, including guest rooms, common areas, doorknobs, light switches, and kitchen work surfaces and all back-of-house spaces.
• Utilization of cleaning products with bacteria-killing ingredients, in accordance with CDC guidelines.
• We have removed cloth hand towels in all bathrooms and replaced them with disposable paper hand towels.
• We have placed sanitizing wipes in all bathrooms to be used as needed on surfaces.
• Social distancing practices and reducing person-to-person contact.

Employee & Guest Health

• Hand Washing & Sanitizer: We will provide additional access to hand washing and hand sanitizer throughout all spaces around the B&B.
• Front and Back of the House Signage: We have posted signs for guest and employees indicating health & hygiene reminders, directions for higher traffic areas, and physical distancing service/waiting zones.
• Daily Employee temperature checks and questionnaire related to COVID-19 tracking.
• Any employee with a temperature of 100 degrees Fahrenheit of greater will not be permitted on property.
• All employees will be required to receive COVID-19 safety and facilities sanitation training.
• All employees will be asked to stay home if they feel sick.
• All employees will be requiring to wear the appropriate Personal Protective Equipment (PPE) as regulated by the federal and state governments with appropriate training for use and disposal.
• Guests will receive a questionnaire related to COVID-19 tracking 24 hours in advance of arrival. If the guest answers yes to any part of the questionnaire, they will not be allowed on the property.  If the guest does not respond before they arrive, these questions will be asked at arrival.
• Guests are asked to wear a face mask in all public/common areas.
• Guests and Employees are asked to respect the physical distancing guidelines by staying 6 feet away from people that are not from their households.

Cleaning Products & Protocols We have taken enhanced measures to ensure a cleaner and safer environment for everyone, as noted below:

Public Spaces & Common Areas

• Cleaning and Disinfecting will be frequent with an emphasis on non-porous higher contact areas including , but not limited to, arrival check-in areas, doors and door handles, bathrooms, ice machines, all handrails, dining surfaces and all seating areas.

Guest Rooms & Cottages

• Cleaning and disinfecting protocols will require that particular attention is paid to high-touch, hard nonporous items including toilet seats and handles, door and furniture handles, water faucet handles, nightstands, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks, and flooring.
• There will be no in-room housekeeping during your stay, but guests may request extra towels, sheets, amenities, etc. for door-side delivery.
• Disposible cups will be supplied.

Food & Beverage

• We will open initially with takeout breakfast services only, for in-room or outdoor dining.
• Seating with appropriate spacing will be available in multiple areas throughout the B&B.
• All higher touch areas will be frequently disinfected.

Back of House

• Cleaning and disinfecting of all higher touch areas shall occur in accordance with CDC guidelines, including at least twice per day in higher traffic areas.
• Hand sanitizer stations will be convenient and highly visible.
• Shared tools and equipment will be disinfected after each shift or transfer to a new employee.

Laundry

• Linens, towels, and laundry will be washed in accordance with CDC guidelines.

Physical Distancing Throughout the Property.

• As recommended by the CDC’s social distancing guidelines, guests shall be advised to practice physical distancing by standing at least 6 feet away from other groups of people not traveling with them, including any area where guests or employees stand.

Front Desk Services

• All final bills will be emailed to your email we have on file following check-out.

Guest Rooms

• Housekeeping staff will not enter the guest room for cleaning during this first phase of opening
• Housekeeping will provide door side delivery of clean linens, towels, and amenities.